For the purposes of the scheme, customers are thirdparty customers. Developed by the office of government commerce ogc, the itil best practices are detailed within five core guidance publications outlining the fundamental itil principles, and core. Successful assessments will permit the tool vendors to use the itil swirl logo accompanied by the words process compliant and either bronze, silver or gold, which. There are many organizations claiming to offer itil qualifications and many publications claiming to be part of the official itil set which are not approved or recognized under. For further information on how to obtain this endorsement and what it involves please see the itil software endorsement scheme page for details on software tools that have been assessed through the itil software endorsement scheme please click on one of. However, if you have taken only itil v3 foundation, then the recommended approach is to take itil 4 foundation in order to be able to transition to the new scheme. Note that the ogc scheme defines 24 processes we dont know what. The itil v3 software endorsement scheme permits consumers to buy and use itil based software tools with confidence, knowing the software has been.
Itil software scheme software vendors who have developed itilbased tools can obtain official approval for these under our itil software endorsement scheme. Get the latest itil books, tools, training and consultancy. Together, they span the entire it service lifecycle, from the strategy to implementing a service and how improvements should be introduced. Successful recommendations will entitle tool vendors to use the official process compliant itil. Compliant software tools under the official ogc itil software scheme.
The itil software scheme iss allows it service management software tool vendors to obtain endorsement through axelos for an itilbased tool. The office of government commerce ogc are announcing the itila software scheme a new software endorsement scheme which allows software tool vendors to submit their itil based software tools for assessment to a licensed software assessor in order to become a licensed software assessor, an organisation must successfully pass an audit. The itil software scheme is a new software endorsement scheme approved by the ogc. Aug 30, 2010 licensed software assessors assess software tools based on one of three levels. For further information on how to obtain this endorsement and what it involves please see the itil software endorsement scheme page. Information technology infrastructure library itil linkedin. Software vendors who have developed itilbased tools can obtain official approval for these tools under the itil software endorsement scheme. In 2009, the ogc officially announced that itil version 2 certification would be withdrawn and launched a major consultation as per how to proceed. Official certification confirms that a software product complies with the itil software scheme and helps users identify solutions that follow itil best practice. The certification covers twelve processes managed by iet itsm version 6.
Certification microsoft operations framework mof is. In 2009, the ogc officially announced that itil version 2 certification would be withdrawn and launched a major consultation as. The second version of itil itil v2 was introduced in 2001 which included further development of the service support and service delivery books. The scheme will allow software tool vendors to submit their itil based software tools for assessment to a licensed assessor. On this page we answer your questions about the changes introduced with the latest edition of itil see fig. What is says is that the software out of the box is certified to support the process. Why the difference in numbers between pinkverify and ogc itil. It service management is often equated with the information technology infrastructure library itil, even though there are a variety of standards and frameworks contributing to the overall itsm discipline. Provide itsm tool vendors and service providers with a process to demonstrate and certify their. Successful recommendations entitle tool vendors to use the official process compliant itil swirl logo. Official itil tool endorsement by the ogc buz world. Ogc s itil software scheme enables tool vendors to apply to licensed software assessors for a recommendation on the software tool. Pinkverify itsm tool suite assessment service pink elephant.
Jul 05, 2010 ogcapmg open up the sw assessment scheme more bullshit. In 2009, the ogc officially announced that itil v2 certification would be. Iccm is now one of the few it service management companies to achieve such a high. During that period, a lot changes have been seen in the it world. Itil is a framework, a set of best practice guidelines. Itil service management practices v qualifi cations scheme. News continues to leak about an itil software endorsement scheme endorsed by ogc, administered by apmg, and created and assessed by a small organisation smcg. Since ogc have now set a standard for assessing software products against itil processes, that should also form the basis of itil maturity assessment too. It allows the organization to establish a baseline from which it can plan, implement, and measure. Macro 4 latest iet itsm software receives certification.
These have been more and more stopped in preference of the new itil v3 scheme. Itil originated as an official publication of united kingdom government agencies first ccta, later ogc, then the cabinet office. Download it once and read it on your kindle device, pc, phones or tablets. Passing your itil foundation exam best management practice kindle edition by axelos, the stationery office.
It service management itsm refers to the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization to design, plan, deliver, operate and control information technology it services offered. Bronze, silver or gold, as well as 100% compliance to the itil processes that the tool claims to be compliant with. Ken turbitt drops the bomb that some have been hearing for a while. These books are an aboluste guide to itil and contain all the itil material you will need. Five official itil books are available that are published by ogc. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed. Uses the word compliance twice and compliant witha capital c once, so pretty clear what they are assessing. Through the office of government commerce ogc, the apm group has established an itil software scheme which allows software tool vendors to obtain endorsement for an itil based tool. Itil was published between 1989 and 1995 by her majestys stationery office hmso in the uk on behalf of the central communications and telecommunications agency ccta now subsumed within the office of government commerce ogc. It introduces how itil can be used to enhance the quality of it service management within an organisation, and how to become a certified professional. Itil software scheme ogc strong recommendation to vendors. The scheme does not offer a guarantee that using a certified piece of software will result in a working itil process. Ogcs itil software scheme enables tool vendors to apply to licensed software assessors for a recommendation on the software tool. Licensed software assessors assess software tools based on one of three levels.
In 2000, the ccta merged into the the office of government commerce ogc and ogc is the current owner of the itil. The certification scheme under itil 4 has been streamlined to. This is the only itil qualification scheme sanctioned by ogc, owners of itil, and administered by apm group, ogc s official accreditor for itil. Itil advanced service management candidates are required to have achieved the itil service management expert certification and demonstrate practical application experience through a peer evaluation scheme. Pink elephant is a licensed software assessor, and thus delivers the. Its the first major update to the itil framework since 2007, designed in large part to keep up with recent trends in software development and it operations. Ogc gives us an itil v3 maturity assessment standard, but. Different companies may apply for a license to perform the assessments, service management consultancy group smcg ltd will be the first, while our big friend the apm group will audit these licensees. The ogc will define a tool verification scheme for itil.
Itil is a nonprescriptive framework from which you can pick and choose processes or parts of processes that best fit your business needs. The term software scheme refers to tthe term official scheme refers to the rules documented in this brochure for the administration of the itil qualification scheme recognized and endorsed by office of government commerce ogc, their official accreditor for itil apm group, and all licensed. Itil software scheme ogc strong recommendation to vendors the office of government commerce ogc strongly recommend that software tool vendors speak to alicensed software assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met. Iccm is now one of the few it service management companies to achieve such a high standard of accreditation, further cementing their. Itil v3 was released in 2011, under the cabinet office, bringing updates to the 2007 version published under ogc. This is the entrylevel qualification, and covers the basics of itil s framework in one training course and exam. Itil software scheme mandatory assessment criteria 2007 version. Itil software scheme ogc strong recommendation to vendors the office of government commerce ogc strongly recommend that software tool vendors speak to alicensed software assessor before embarking on an assessment to ensure the mandatory assessment criteria.
The logo incorporates the popular swirl image, along with the itil trade mark with wording to confirm that the. Mar 07, 2011 through the office of government commerce ogc, the apm group has established an itil software scheme which allows software tool vendors to obtain endorsement for an itil based tool. Ogc accredits licensed itil software assessors pink. The updated version of the pinkverify software assessment service incorporates the full requirements of the ogc itil software assessment scheme. Itil software endorsement scheme dropped on an unsuspecting. Management tools itil v3 itil version 3 itil v2 itil. Without any public discussion at all, a standard for itil software products is about to be dropped on the unsuspecting itil public. The itil software scheme offers a logo to everyone ogc awards with endorsement and subsequent trade mark licence. London, united kingdom, november 10, 2009 the ogc recently launched their itil software scheme in partnership with the apm group, as a means of endorsing itil based tools and to enable. Iccm is awarded highest level itil endorsement from the ogc. Endorsement allows tool vendors to hold a valid trade mark. The swirl logo is a trade mark of the office of government commerce itil.
Successful recommendations will entitle tool vendors to use the official process compliant itil swirl logo. The latest version of the itil framework, itil 4 was released in february 2019. Consequently no company, tool, project or person could be certified itil compliant. Pinkverify is an internationally recognized it service management itsm tool suite assessment service. Itil software scheme operational pilot launch blogger. The itil practitioner certification is the newest entry to the itil certification scheme.
Managing cultural and organizational change responding to industry change continual improvement of itsm capability. Pink elephant has officially launched its pinkverify v3. This allows them to use axelos trade marks and display the axelos process compliant logo when promoting their product. Help itilitsm practitioners identify software tools that would support their process improvement initiatives. Its early use was principally confined to the uk and netherlands. This exam was offered for the first time in february 2016. The office of government commerce ogc are announcing the itil software scheme a new software endorsement scheme which allows software tool vendors to submit their itil based software tools for assessment to a licensed software assessor. There are changes to itils professional certification scheme, too.
This endorsement allows vendors to hold a valid iss trademark licence and use the process compliant itil swirl logo at a bronze, silver or gold level. May 09, 2009 the office of government commerce ogc are announcing the itil software scheme a new software endorsement scheme which allows software tool vendors to submit their itil based software tools for assessment to a licensed software assessor. Ogcapmg open up the sw assessment scheme more bullshit. In 2018, axelos announced itil 4 a major overhaul to the entire framework and. Itil certification levels an outline of itil qualifications. Some may remember the reaction by many it service management professionals to the ogc s endorsement of ken turbitts the software assessment scheme announced by ken turbitt in march 2009 one of the most hilarious parts of making a prescriptive set of tool requirements out of a set of nonprescriptive best practices was that the criteria of the assessment were kept a secret. The itil software scheme iss allows it service management software tool vendors to obtain endorsement through axelos for an itil based tool. The itil software scheme offers a logo to everyone that the cabinet office awards with endorsement and subsequent trade mark licence.
Endorsement allows tool vendors to hold a valid trade mark license and use the process compliant badge. Itil software scheme mandatory assessment criteria 2007 version 1. There is a large amount of new material in itil 4 foundation therefore a new single exam is required to assess your knowledge of the new itil 4 foundation guidance. Itil is a framework of best practices for delivering it services. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business itil describes processes, procedures, tasks, and checklists which are neither organizationspecific nor technologyspecific, but can be applied by an organization toward strategy. The itil v3 software endorsement scheme enables software tool vendors to submit their itil based software tools for assessment by a licensed software assessor. Infradesk first saas itil service desk software awarded. Bridge exams allow owners of v2 certificates to change to the new program. Mar 27, 2009 ken turbitt drops the bomb that some have been hearing for a while. Pinkverify launches as ogc itil software scheme assessor. There is also an easily accessible, yet comprehensive qualifications scheme, offering a range of.
In addition, the singleprocess practitioner certifications that were offered by ogc for version 2 have now been replaced and the offering expanded by what are known are complementary certifications. Itil 4 the most recent release of itil 1 was launched in feb 2019. Axelos endorses software tools that have been assessed by our licensed software assessors to one of three levels. Since 2000 the office of government commerce ogc, former owner of best management practice, has been the custodian of the portfolio on behalf of the uk government. The office of government commerce ogc and its accreditor the apm group are launching the itil software scheme into pilot stage at the itsmf fusion event in dallas. The launch will take place in on monday 21 september at 4pm in mustang 4, lone star tower, 3rd floor. If youre asking does service desk have pinkverify certification or is it process compliant under ogc s new scheme. Software process improvement and capability determination provides framework for assessing process capability. It was an act that was to lead to me being chastised and ridiculed in a very public way. It also provides deeper focus on process integration, enabling a tool vendor to further differentiate its tool for the itil user market. Some may remember the reaction by many it service management professionals to the ogcs endorsement of ken turbitts the software assessment scheme announced by ken turbitt in march 2009.
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